Privacy policy

Privacy Policy

Last Updated: July 25, 2026

At VitalSleep ("we," "our," or "us"), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, place an order, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, create an account, or contact us, we may collect:

  • Full name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Payment information (processed securely through our payment providers)

  • Order history

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Website usage data

  • Referral source

  • Cookies and similar tracking technologies

How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Provide customer support

  • Verify payments and prevent fraud

  • Send order confirmations and shipping updates

  • Improve our products and website

  • Personalize your shopping experience

  • Send promotional emails and special offers (only when permitted by law)

  • Comply with legal obligations

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Remember your preferences

  • Keep items in your shopping cart

  • Analyze website traffic

  • Improve website performance

  • Deliver relevant advertising

You can disable cookies through your browser settings, although some website features may not function properly.

Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties only when necessary, including:

  • Payment processors

  • Shipping and logistics providers

  • Marketing and analytics partners

  • Customer support platforms

  • Legal authorities when required by law

All third-party providers are expected to maintain appropriate security measures for your information.

Payment Security

Payments are processed through secure third-party payment providers. We do not store your complete credit or debit card information on our servers.

All payment transactions are encrypted using industry-standard security protocols.

Email Marketing

If you subscribe to our newsletter or choose to receive promotional communications, we may send:

  • Product updates

  • Promotional offers

  • Educational content

  • Company news

You may unsubscribe at any time by clicking the "Unsubscribe" link included in our emails.

Data Retention

We retain your personal information only for as long as necessary to:

  • Complete your orders

  • Provide customer service

  • Meet legal, tax, and accounting obligations

  • Resolve disputes

  • Enforce our agreements

Your Privacy Rights

Depending on your location, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your information

  • Restrict or object to certain processing

  • Withdraw consent where applicable

  • Request a copy of your personal data

To exercise these rights, please contact us using the information below.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, loss, misuse, or disclosure.

While no online system can guarantee absolute security, we continually work to maintain appropriate security measures.

Children's Privacy

Our website is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will promptly delete it.

Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or services.

The updated version will be posted on this page with the revised "Last Updated" date.

Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us:

VitalSleep Customer Support

Email: support@vitalsleep.us

We are committed to protecting your privacy and maintaining your trust.