Refund Policy

At VitalSleep, we are committed to helping you achieve better sleep and a better quality of life. We stand behind the quality of our products and want every customer to shop with confidence. That's why we offer a 60-Night Risk-Free Guarantee.

60-Night Risk-Free Guarantee

We encourage you to use your VitalSleep device for up to 60 nights to experience its full benefits. If you are not completely satisfied with your purchase for any reason, you may request a refund within 60 days of the delivery date.

Refund Eligibility

To be eligible for a refund:

• Your return request must be submitted within 60 days of receiving your order.

• The product must have been purchased directly from the official VitalSleep website.

• A valid proof of purchase, such as your order number or confirmation email, is required.

• Only one refund is permitted per customer or household unless otherwise approved by VitalSleep.

How to Request a Refund

To initiate a return, please contact our Customer Support team with the following information:

• Your order number

• Full name

• Email address used for the purchase

• Brief reason for the return

Once your request has been reviewed, our team will provide detailed return instructions.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective, damaged during transit, or an incorrect product was shipped.

For your protection, we recommend using a trackable shipping service when returning your item. VitalSleep is not responsible for returns lost in transit.

Refund Processing

After your returned item is received and inspected, we will notify you by email regarding the status of your refund.

If your refund is approved, the payment will be credited back to your original payment method. Depending on your financial institution, refunds typically appear within 5–10 business days after processing.

Please note that original shipping charges are non-refundable unless the return is the result of our error.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.

After verification, VitalSleep will arrange a replacement or issue a full refund at no additional cost to you.

Product Warranty

Every VitalSleep device is backed by a 1-Year Limited Warranty covering manufacturing defects under normal use.

If your product develops a covered defect within the warranty period, please contact our Customer Support team. We will work with you to repair or replace the product in accordance with our warranty policy.

Size Replacement

If the mouthpiece size is not the right fit, VitalSleep may offer a replacement option to help ensure a comfortable fit. Please contact our support team for assistance and eligibility requirements.

Non-Refundable Items

The following items are not eligible for refunds unless required by applicable law:

• Gift cards

• Clearance or final sale items

• Products marked as non-returnable

• Products damaged due to misuse, improper handling, or unauthorized modifications

Contact Us

If you have any questions regarding this Refund Policy or need assistance with your return, our Customer Support team is here to help.

Email: support@vitalsleep.com

We appreciate your trust in VitalSleep and are committed to providing an exceptional customer experience.