Shipping policy

Shipping Policy

Last Updated: July 25, 2026

At VitalSleep, we are committed to delivering your order quickly, safely, and efficiently. Please review our Shipping Policy below for information regarding order processing, shipping times, delivery, and related services.

Order Processing

  • Orders are typically processed within 1–2 business days after payment is successfully received.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During peak shopping seasons or promotional events, processing times may be slightly longer.

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Shipping Destinations

VitalSleep currently ships to most locations within the United States.

At this time, international shipping may be available only to selected countries. Shipping availability will be displayed during checkout.

Estimated Delivery Times

Estimated delivery times are:

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 2–3 business days (where available)

  • Express Shipping: 1–2 business days (selected locations only)

Delivery estimates begin after your order has been processed and shipped.

Please note that delivery times are estimates and are not guaranteed.

Shipping Costs

Shipping fees are calculated during checkout based on:

  • Shipping destination

  • Shipping method selected

  • Order value

  • Current promotional offers

From time to time, VitalSleep may offer Free Standard Shipping on qualifying orders.

Order Tracking

Once your order has shipped, you will receive an email with a tracking number.

Tracking information may take up to 24 hours to become active after the carrier has received your package.

Delivery Delays

While we strive to deliver orders on time, delays may occur due to circumstances beyond our control, including:

  • Severe weather

  • Carrier delays

  • High shipping volume

  • Customs processing (for international shipments)

  • Incorrect or incomplete shipping addresses

VitalSleep is not responsible for delays caused by shipping carriers or events outside our control.

Incorrect Shipping Address

Please ensure your shipping information is accurate before placing your order.

If you notice an error after submitting your order, contact our Customer Support team immediately.

Once an order has been shipped, we may not be able to modify the delivery address.

Customers are responsible for additional shipping costs resulting from incorrect or incomplete addresses.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us as soon as possible.

We will work with the shipping carrier to investigate the issue and, when appropriate, provide a replacement or another suitable resolution.

Failed Delivery Attempts

If a package is returned due to:

  • An incorrect address

  • Multiple unsuccessful delivery attempts

  • Refusal to accept delivery

The customer may be responsible for any additional shipping charges required to resend the package.

International Orders

For international shipments, customers are responsible for any applicable:

  • Customs duties

  • Import taxes

  • VAT

  • Other government-imposed fees

These charges are determined by the destination country and are not included in the purchase price unless otherwise stated.

Order Changes & Cancellations

Orders may only be changed or canceled before they have entered the shipping process.

If your order has already been shipped, please refer to our Refund Policy for return instructions.

Contact Us

If you have any questions regarding shipping or your order status, please contact our Customer Support team.

VitalSleep Customer Support

Email: support@vitalsleep.us

We appreciate your trust in VitalSleep and are committed to providing a smooth and reliable shipping experience.